Plans change, we help you adapt.

Cancellation Policy

In most cases cancellation is free, but in certain cases, you may be charged a cancellation fee.

Reservations made without a credit card: 
If you reserved a vehicle without a credit card and no longer need to rent, please contact us as soon as possible to cancel or reschedule.  It's free and we appreciate the heads-up.

Prepaid reservations (partial or fully):
Reservations must be cancelled at least 48 hours prior to the scheduled pickup time. The total prepaid amount less a $50 processing fee will be refunded to the same card which was originally used to pre-pay. Cancellations less than 48 hours before the scheduled pickup will be subject to a $150 processing fee.

Third-party bookings (travel agencies, online booking sites):
If you booked our vehicle through a third party site and pre-paid for your reservation, we cannot guarantee any cancellation charges or penalties.  Please see your booking agent/website for details regarding their cancellation policies.  

No-show Policy

If you do not cancel your reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.

If you provided flight information and your arriving flight is cancelled, you will not be penalized.

Returning your rental car early

We get that sometimes things happen, and plans change. Once your rental starts, we will try to best accommodate you, but if you have to return your vehicle early, you may only get a partial refund on the unused rental days as outlined below:

  • Early returns with 1 day or less remaining on the rental: no refund
  • Early returns with 2 days remaining on the rental: 25% refund on unused days
  • Early returns with 3 days remaining on the rental: 50% refund on unused days
  • Early returns with 4 days or more remaining on the rental: 75% refund on unused days

Last updated 02/2024